Today, if you're at all serious about succeeding in any endeavor, whether online or offline, you have to deliver enormous amounts of value. Yes, you have to do the most amount of work for the least initial return. This is especially true online. Why? Because it takes time to build authority and create an audience, two primary ingredients necessary to succeed in the wonderful world of commerce on the web.
Once you are all set up, Live Ops has an excellent online training program that teaches you how to handle calls from customers. You will be taking calls for many different companies. When you start working, your phone will ring and a script will pop up on your screen. You simply read the script word for word and input customer information as you go along. If customers have questions, there is a section on your screen with FAQ’s and you are also logged into a virtual chat room should you need to ask for support from a supervisor.